Privacy policy

Last updated: October 24, 2026

1. About This Policy

This policy describes how auswancreek handles personal information when you browse our website, make a purchase, or get in touch with us.

For privacy-related questions or requests, email hello@auswancreek.com.

2. Information We Receive

The information we receive depends on how you use the store. It may include:

  • Contact and delivery details, including your name, email address, phone number, and billing or shipping address.
  • Order and transaction details, such as items purchased, order totals, payment status, delivery information, and return or refund history. Payment providers handle the payment credentials required to complete a purchase.
  • Information you choose to send us, including customer service messages, return requests, account forms, or optional subscription details.
  • Technical and browsing data collected through the store platform, such as IP address, browser and device details, pages visited, cart activity, cookie identifiers, and privacy preferences.

We may receive this information from you directly, through your use of the store, or from service providers involved in payment processing, fraud prevention, order fulfillment, and customer support.

3. How We Use Personal Information

We use personal information to:

  • Take payment, process orders, deliver products, and manage returns and refunds.
  • Contact you about purchases and respond to support requests.
  • Operate the website and assess or improve store performance.
  • Identify potential fraud and security concerns.
  • Comply with applicable legal, accounting, and recordkeeping requirements.

If you opt in to promotional emails, we’ll use your contact details to send them. You can unsubscribe using the directions in any promotional email or by contacting hello@auswancreek.com. Unsubscribing does not stop necessary messages about your orders or requests.

4. When We Share Information

When needed to operate the store, we share information with Shopify, payment processors, delivery carriers, and other service providers that assist with store operations, fulfillment, security, or customer service.

We may also disclose information when the law requires it, to respond to lawful requests, to protect legal rights, at your direction or with your permission, or as part of a business transaction subject to applicable safeguards.

5. Shopify and Data Processing Locations

Shopify hosts our store. When you visit or place an order, Shopify processes personal information needed to provide commerce, payment, security, and related services.

Shopify and other service providers may process information in the United States or other countries. Their own privacy notices describe how they handle information independently.

6. Cookies and Similar Tools

Cookies and similar technologies support store operations, including keeping carts and sessions active, saving preferences, and securing checkout. Store platform tools may also provide information about performance and usage.

You can manage cookies through your browser and any privacy settings shown on the store. Blocking some cookies may affect how the store works. If the store offers privacy controls, you can use them to change optional cookie preferences.

For questions about cookies or your privacy settings, contact hello@auswancreek.com.

7. How Long We Keep Information and Security

We keep personal information for the time needed to fulfill the purposes described in this policy. When determining the retention period, we consider our relationship with you, order and refund administration, legal recordkeeping duties, fraud prevention, and disputes.

We use reasonable measures to protect personal information. However, online transmission and storage cannot be guaranteed to be completely secure. Please do not send us full payment card numbers or account passwords by email.

8. Privacy Choices and Rights

Depending on your location and the laws that apply, you may have the right to access personal information, receive a copy, correct or delete it, or opt out of certain processing. This may include targeted advertising or a qualifying sale or sharing of personal information. Exceptions may apply to some rights.

To make a request—or to appeal a decision where you have a right to appeal—email hello@auswancreek.com. We may ask for information reasonably needed to confirm your identity or an authorized agent’s authority.

We will respond within the time limits set by applicable law and will not unlawfully discriminate against you for exercising your privacy rights. Where applicable, you may also contact the relevant privacy regulator.

9. Children’s Information

If you believe a child under 13 has given us personal information, please email hello@auswancreek.com. We’ll review the matter and take any action required by applicable law, including deletion when required.

10. Policy Updates and Contact

We may revise this policy to reflect changes to our practices or legal requirements. The latest version will show its updated date. If required, we will provide further notice or obtain consent before a material change takes effect.

auswancreek
159 SW Twig Ct
Lake City, FL 32024
United States

Email: hello@auswancreek.com
Website: https://auswancreek.com/