Refund policy

Last updated: October 24, 2026

This policy covers purchases made from auswancreek at https://auswancreek.com.

1. Return Period and Eligibility

You can request a return within 30 calendar days of receiving your item. Requests may be for items that don’t fit or are no longer wanted, as well as for items that arrive damaged, defective, or incorrect.

For returns due to sizing or a change of mind, the item must be unworn, unwashed, and unused. It must remain in its original condition, with its original tags attached and original packaging included where provided. Please provide your order number or another proof of purchase.

These requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect, or from exercising rights available under applicable law.

2. Requesting a Return

To start a return, email hello@auswancreek.com with your order number, the item you want to return, and the reason for your request.

For an item that is damaged, defective, or incorrect, please include photos if reasonably available. We’ll review your request, send return instructions, and arrange return shipping at our expense.

Please get in touch before mailing an item back so we can locate the order and arrange shipping.

Return address
auswancreek
159 SW Twig Ct
Lake City, FL 32024
United States

3. Return Shipping Costs

We pay return shipping for eligible returns. We do not add restocking or return handling fees.

Standard shipping within the United States is free, so there is no original standard shipping fee to subtract from a refund.

4. Inspection and Refunds

We’ll inspect the returned item within 3 business days of receipt and let you know the outcome. If we’re unable to approve the return, we’ll explain the reason.

For an approved return, we’ll initiate a refund to the original payment method within 15 business days after receiving the item. The refund will cover the amount paid for the accepted returned items, including applicable refundable taxes. Any discount will be accounted for based on the amount you originally paid.

The refund initiation date may differ from the date funds appear in your account. Processing times depend on your bank or payment provider. If the refund hasn’t appeared after the provider’s stated processing period, contact hello@auswancreek.com and we’ll help trace it.

5. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, includes the wrong item, or is missing an item, email hello@auswancreek.com. We’ll investigate and arrange an appropriate solution, such as a replacement or refund. You won’t be charged shipping costs to resolve an error on our part.

A reasonable inspection to determine what happened does not limit any rights you have under applicable law.

6. Exchanges

If you need a different size or item, contact us first. We’ll confirm what options are available and explain the steps before you send anything back.

If an exchange can’t be arranged, you may request a return if it’s eligible and place a new order.

7. Cancelling an Order

To request a cancellation, email hello@auswancreek.com as soon as possible. We’ll check whether the order can be stopped before dispatch. If it has already shipped, use the return process above.

When we confirm a cancellation before dispatch, we’ll initiate a refund to the original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit rights or remedies available under applicable law.

8. Contact

auswancreek
159 SW Twig Ct
Lake City, FL 32024
United States

Email: hello@auswancreek.com
Website: https://auswancreek.com/